eCommerce B2B business requirement template

If you are launching or revamping your eCommerce B2B website, then you know that clarify your business requirements and target processes is an important first step.

This document is business requirement template organized into 7 chapters.

Each chapter contains a series of questions you need to ask yourself in order to write down your target business requirements.

You may organize 5 workshops as follow to answer to those questions :

Workshop 1:

• Site structure & content

• Sitemap
• Languages
• Static pages
• Blog / news
• Customer reviews / Guest book
• Dealer locator
• Header / footer

Workshop 2:

• Accounts & Products
• B2B & B2C account creation
• B2C product catalogue
• B2B product catalogue
• eShop categories
• Products variations
• Product attributes
• PDP structure
• VAT management
• Currency management

Workshop 3:

• Stock and price management
• B2C Price list
• B2B Price list
• Warehouse management
• Stock management

Workshop 4:

• Order management
• Down payment management
• Order process for B2C
• Order process for B2B
• Payment methods
• Delivery and carrier management
• Invoicing process
• Returns process
• Credit note process
• Order cancellation process
• Customer notifications

Workshop 5:

• Data & reporting
• Customer data
• CRM integration
• Reporting needs